Contact Us
For support, order questions, data requests, partnerships, or compliance matters, contact us using the information below.
Support Email
support@pettrait.xyz — For general support, order inquiries, generation issues, and account questions.
Data Protection Officer
dpo@pettrait.xyz — For data protection, privacy questions, data requests, and GDPR or CCPA inquiries.
Operator
NCREATE PTE. LTD. — Registered in Singapore.
Response Times
We aim to respond to general inquiries within 2 business days. Data protection and privacy requests are handled within the timeframes required by applicable law. Complex issues may require additional time for investigation.