Help Center
Common questions about creating pet portraits with Pettrait.
What photos can I upload?
You can upload selfies, everyday photos, travel photos, or keepsake images. For best results: use well-lit photos where the person's face is clearly visible and not obstructed. Avoid photos with heavy filters, extreme angles, multiple people, or significant obstructions. Supported formats: JPEG, PNG, WebP, HEIC, and HEIF. Maximum file size: 10 MB.
Do I have to choose the pet myself?
Not necessarily. The system recommends a pet partner based on the atmosphere and content of your photo. You can also manually browse and select a different pet type or breed at any time before generating.
Which pets are supported?
Pettrait currently supports cats, dogs, birds, reptiles, and several exotic pet categories. More pet types and breed-specific options may be added over time.
How do credits work?
Credits are used to generate works and access premium features. Each generation deducts a set number of credits based on the type of generation and output quality. Credit packages can be purchased through available payment methods. Unused credits remain in your account. Credits are non-transferable and have no cash value.
What if a generation fails?
If a generation task fails due to a system error, any credits deducted for that attempt will be returned to your account automatically. If you experience repeated failures, please contact us with details about the photos and settings you used.
Can I upload my own pet photos?
This feature is under development. When available, you will be able to upload your own pet photos for use in generation, allowing the system to create portraits featuring your actual pet.
Can I use generated works commercially?
Personal use and sharing are generally permitted. For commercial use, advertising, or large-scale distribution, please review our Terms of Service. If you have questions about a specific use case, contact us and we will clarify.
How do I delete my account?
You can request account deletion through your account settings or by contacting us. Note that some data may be retained as required by law, such as transaction records for tax and accounting purposes.
Does my order participate in this support?
Yes. Every eligible paid order helps Pettrait direct more resources toward animal welfare initiatives. The support is arranged by NCREATE PTE. LTD. from platform revenue, so it is not a user-named donation and does not create personal tax deduction rights.
What should I do if I see inappropriate content?
Contact us immediately at ${support} with details about the content. We review reports and take appropriate action in accordance with our Community Guidelines.